Delivery & Returns

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*DELIVERY TIMES BELOW EXCLUDE PUBLIC HOLIDAYS

๐˜ฟ๐™๐˜ฝ๐˜ผ๐™„ (Price: FREE SHIPPING)

For bikini collection, Dubai will usually receive the item on the same day (if ordered before 1pm) or next day. For Activewear & Plus Size Swim, our driver will deliver anywhere from 1-10 working days after your order is placed. You will receive a fulfilment confirmation email after you place your order with the expected delivery day.

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For UAE (excluding Dubai) your item will be delivered within 2 working days byย Fetchr once your order is ready. You will receive a fulfilment confirmation email after you place your order with the expected delivery day and a link to the Fetchr website. You will then receive a Whatsapp/SMS with a specific tracking number and instructions on how to log your preferred delivery date and time.ย  Once the package is handed over to Fetchr, then can take up to 2-3 business days if your order is placed between Thursday and Saturday.ย 

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We ship to all countries outside the U.A.E (except OFACย and sanctioned countries)

Delivery time takes around 7-14 working days via Emirates Post tracking service. You will be updated via email that your order has been fulfilled & then your tracking number will be shared with your directly on Whatsapp or SMS if Whatsapp is not available.ย 

DELIVERY ON "PRE-ORDER ITEMS"

๏ปฟ๏ปฟA pre-order option is available on our custom designs. This means that for specialty sizes you can place an order even when the item is not in stock and if there isn't any of that size already being made, we will have it custom-made for you. The delivery time frame for this is typically 2-3 weeks. You will receive a Whatsapp or email confirmation to confirm after you place the order.

PAYMENT CONFIRMATIONย 

Customer will receive payment confirmation by email when the payment has been completed. Payment confirmation email will come within 24 hours of payment completion.

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Not happy with your item? Review Our Returns Policy Below for a Quick & Easy Return

When your item first arrives, please make sure you try it on with the hygiene tags in tact just in the unlikely event that you will want to return or exchange it

What to do in the following circumstances:

The wrong product was sent by the merchant:ย Please inform us within 7 days via email or our Whatsapp line, and we will organizeย an exchange for you immediately. You will be notified via email of the delivery/exchange date and time.


The product is defective: Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time. The defective item needs to be sent by post back to Ocean Heights Building reception, Dubai Marina.


The product was damaged in shipping:ย Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time. The damaged item needsย to be sent by post back to Ocean Heights Building reception, Dubai Marina.


The product is tampered:ย Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time. The tampered itemย needs to be sent by post back to Ocean Heights Building reception, Dubai Marina.

You need to exchange sizes Simplyย send us an email or Whatsapp within 48 hours and we will arrange for your new item to be ready. ย The unwanted item must be sent back or deliveredย to Ocean Heights Building reception, Dubai Marina & here you can collect your new item.

**If the item is a Sale item there will be no returns/refunds or exchange.

REFUND POLICY

Refunds will be processed within 10 to 45 days depends on the issuing bank of the credit card. All refunds will be send by bank transfer.

CANCELLATION POLICY

If you wish to cancel your order the following terms apply:

Cancellation before the item is shipped: Simply inform us via email or Whatsapp and we will cancel the order and refund any payment that has been made via original mode of payment. Any charges incurred on our side for payment transaction will be deducted from the amount refunded.

Cancellation after the item is shipped: Simply inform us via email or Whatsapp you would like to cancel the item and we will cancel the order and refund any payment that has been made via original mode of payment. Any charges incurred on our side for payment transaction or shipping will be deducted from the amount refunded.

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