Delivery & Returns
*DELIVERY TIMES BELOW EXCLUDE PUBLIC HOLIDAYS
𝘿𝙐𝘽𝘼𝙄/ABU DHABI/ SHARJAH (Price: FREE SHIPPING)
If any order is placed by 1pm each day, then the item will be received next day. Orders that are placed after 1pm each day will be received within 2 days. Please see exceptions for pre-order items below.
𝙍𝙀𝙎𝙏 𝙊𝙁 𝙐.𝘼.𝙀 (Price: FREE SHIPPING)
For rest of U.A.E your order will be delivered by Fetchr which will take 2-3 business days from time of order fulfilment.
𝙒𝙊𝙍𝙇𝘿𝙒𝙄𝘿𝙀 𝙎𝙃𝙄𝙋𝙋𝙄𝙉𝙂 (Price: 13.5 USD)
We ship to all countries outside the U.A.E (except OFAC and sanctioned countries)
Delivery time takes around 7-14 working days via Emirates Post tracking service. You will be updated via email that your order has been fulfilled & then your tracking number will be shared with your directly on Whatsapp or SMS if Whatsapp is not available.
DELIVERY ON "PRE-ORDER ITEMS"
A pre-order option is available on high demand products. This means that you can place an order from the inbound shipment of new products before they have landed. The delivery time frame for this is typically 2 weeks from when pre-order is open & the items are delivered to us. The shipping time will then be as per standard for your region. You will receive a Whatsapp or email confirmation to confirm after you place the order & shipment tracking once it has been packed by us and left Dubai.
Customer will receive payment confirmation by email when the payment has been completed. Payment confirmation email will come within 24 hours of payment completion.
Not happy with your item? Review Our Returns Policy Below for a Quick & Easy Return
When your item first arrives, please make sure you try it on with the hygiene tags in tact just in the unlikely event that you will want to return or exchange it
What to do in the following circumstances:
The wrong product was sent by the merchant: Please inform us within 7 days via email or our Whatsapp line, and we will organize an exchange for you immediately. You will be notified via email of the delivery/exchange date and time.
The product is defective or damanged in shipping: Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time. The defective item needs to be sent by post back to Ocean Heights Building reception, Dubai Marina.
The product is tampered: Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time. The tampered item needs to be sent by post back to Ocean Heights Building reception, Dubai Marina.
You need to exchange sizes Simply send us an email or Whatsapp within 48 hours and we will arrange for your new item to be ready. The unwanted item must be sent back or delivered to Ocean Heights Building reception, Dubai Marina. If you wish us to send a courier to collect the old item and send a new one the charge will be AED 34 for UAE. For international locations we cannot currently do size exchange but please consult on the refund policy.
**If the item is a Sale item there will be no returns/refunds or exchange.
Refunds will be processed within 10 to 45 days depends on the issuing bank of the credit card. All refunds will be send by bank transfer.
Refund for size reasons
For UAE or International, if you are requesting a refund based on wrong fit/size/personal preference you will be granted a refund less the cost of shipment.
Refund for faulty item
For UAE/International if you experience a fault with the items within 14 days of purchasing please Whatsapp our customer helpline at + 971 54 527 7797.
If you wish to cancel your order the following terms apply:
Cancellation before the item is shipped: Simply inform us via email or Whatsapp and we will cancel the order and refund any payment that has been made via original mode of payment. Any charges incurred on our side for payment transaction will be deducted from the amount refunded.
Cancellation after the item is shipped: Simply inform us via email or Whatsapp you would like to cancel the item and we will cancel the order and refund any payment that has been made via original mode of payment. Any charges incurred on our side for payment transaction or shipping will be deducted from the amount refunded.
𝙄𝙛 𝙔𝙤𝙪 𝙃𝙖𝙫𝙚 𝘼𝙣𝙮 𝙌𝙪𝙚𝙨𝙩𝙞𝙤𝙣𝙨 𝙤𝙣 𝘿𝙚𝙡𝙞𝙫𝙚𝙧𝙮 𝙤𝙧 𝙍𝙚𝙩𝙪𝙧𝙣𝙨 𝘴𝘪𝘮𝘱𝘭𝘺 𝘸𝘩𝘢𝘵𝘴𝘢𝘱𝘱 𝘶𝘴 𝘰𝘯 +971545277797